The terms that govern use of CRENO's website, WhatsApp booking assistant, and owner dashboard.
Last updated: 11 August 2026
These Terms of Service ("Terms") govern access to and use of the website, WhatsApp booking assistant, and dashboard operated by CRENO ("CRENO", "we", "us", "our"), based in Mumbai, Maharashtra, India. By using our website, messaging our WhatsApp booking assistant, or using our dashboard as a turf Owner, you agree to these Terms. If you do not agree, please do not use the service.
CRENO provides turf and sports facility owners ("Owners") with a WhatsApp-based booking assistant and a web dashboard that together support checking availability, quoting prices, generating payment links, confirming bookings, and handling rescheduling and cancellations. CRENO also assists with related setup and support for Owners.
Payments for bookings made through the WhatsApp assistant are processed via a payment link generated against the relevant Owner's own payment account (e.g. PhonePe or Razorpay). Funds are paid directly to the Owner; CRENO does not collect, hold, or have access to customer payment funds. Owners are billed separately for CRENO's own subscription fee, per their individual agreement with CRENO.
You agree not to:
Bookings made through the WhatsApp assistant follow the cancellation and rescheduling policy configured by the relevant Owner (for example, an automated cutoff window with wallet-credit refunds). This policy is communicated to the customer at the time of booking or cancellation and may vary by Owner.
We aim to keep the WhatsApp assistant and dashboard available and reliable, but we do not guarantee uninterrupted or error-free service. Scheduled maintenance, third-party outages (including WhatsApp/Meta or payment processor downtime), or unforeseen issues may occasionally affect availability.
All content on this website, including text, graphics, and branding, is owned by or licensed to CRENO and may not be copied or reused without permission, except as permitted for normal browsing use.
CRENO is not liable for indirect, incidental, or consequential losses, including a missed booking or delayed reply. Where a specific transaction error is directly caused by our system, CRENO will work to correct or refund that transaction as appropriate. Nothing in these Terms limits liability that cannot be limited under applicable law.
Owners may discontinue use of the service per the terms of their individual agreement with CRENO. We may suspend or terminate access to the service for any user found to be in violation of these Terms.
These Terms are governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the service after changes are posted constitutes acceptance of the revised Terms.