CRENO exists because turf owners were losing money and customer relationships to commission-driven marketplace apps — we set out to give that back to them.
Turf and sports facility owners across India rely on marketplace apps to fill their courts — and pay for it with 10–15% commission on every single booking, plus the loss of their own customer relationships. When an owner leaves one of those platforms, they leave with nothing: no phone numbers, no booking history, no way to reach the customers they built up.
At the same time, owners are already running their bookings over WhatsApp — replying to messages one at a time, keeping availability in their head or a notebook, and manually blocking slots across two or three different apps so nothing gets double-sold.
CRENO turns that existing WhatsApp habit into a full booking system — availability, pricing, payments, cancellations and reminders — without asking the owner or their customers to change how they already communicate.
Booking data and customer relationships belong to the person running the turf — not to a marketplace.
No app to install, no account to create — just a conversation, the way people already talk to their turf today.
Cancellations and refunds should follow a consistent, fair policy — not put the owner in the position of saying no every time.